Top Knox Cleaning guarantees to arrive and clean to meet and exceed the client’s expectations. If we do not meet expectation we will send a cleaner out for a reclean free of charge to the client as soon as conveniently possible. If we are unable to work out a time for a reclean, Top Knox Cleaning will issue a partial refund to the client. Refund amount determined by management. Reclean/refund offer invalid after 48 hours of clean completion.
*Please avoid booking cleaning services while other services are being provided on the property (painting, moving, carpet cleaning, etc). Inconvenience fee will be charged.
*Top Knox Cleaning LLC along with cleaning professionals reserve the right to cancel/reschedule clean if deemed unsafe. Inconvenience fee will be charged.
Cancelation Policy:
If a client needs to cancel a cleaning they will need to do so before 24 hours prior to clean to avoid a $30 dollar cancelation charge. If the cleaning professional arrives at the home and is unable to gain entry there will be a $50 dollar inconvenience fee charged.
Thank you for your attention to these details! -Management
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